Senior Part Sales Officer

KAKI PLC is an official dealer and assembler of ISUZU Vehicle in Ethiopia. It is also engaged in different business lines including import, export, metal fabrication, after sales services, and cargo freight transport operations. The company wishes to employ a qualified professional for the Senior Part Sales Officer position.

General Duties and Responsibilities:

Act as the first point of contact between the customer and the spare part department and is responsible for assisting customers at the front counter by identifying right parts at the right time to respond to their inquiry and meet their requirements in compliance with company rules and procedures.

Specific Duties and Responsibilities:

• Handle dealers and public organizations at the warehouse; keep them satisfied with our products and services.
• Treat dealer-customers and public organizations with the utmost respect and satisfying their needs in person or through telephone call during the purchasing process.
• Refer to ISUZU parts manuals (EQ-Hit/EPC) to identify correct part numbers using Vehicle Identification Number (VIN), Vehicle model, and year of manufacturing in order to determine the required parts by for the dealer-customers.
• Provide advice to customers about the type, quantity and price of parts and other related materials on a regular basis.
• Provide price quotations by preparing pro forma invoices.
• Prepare cash /credit sales order (memo) by verifying readiness for payment settlement or approved purchase order list.
• Prepare Goods transfer Issue by indicating the required spare part based on store requisition and referring Job order number to workshop technicians.
• Demonstrate advantages of genuine parts to the customers in terms of sustaining their business.
• Promote and market the recommended parts IBVP (Isuzu Best Value Parts) at the warehouse to the dealer-customers.
• Register lost sales parts by using relevant form and forward the list for immediate supervisor.
• Keep records and files properly and safely.
• Prepare general-part-sales reports for submission to the Part Sales Supervisor.

Required Number : 1(One)

Qualification : Diploma and BSc/BA Degree in Automotive or Mechanical Engineering or Business Administration or related field

Work Experience : 5 years for Diploma, and 3 years for BSc/BA Degree in relevant role

Skills and Abilities:

• Communication both verbal and written
• Computer literate with good numeric skills
• Networking, conversation ability, and interpersonal skill
• Knowledge of Industry products (Parts)
• Customer service