Documentation Officer

Job Overview: -

Documentation officer will be responsible for assisting in all customer care Department activities and is required to contribute enhancement of department performance.

Main responsibilities and duties: -

• Monitor vessel schedule daily in order to control documentation delivery in due time to customers.
• Handle e-documentation process and promote usage of CMA CGM online platform towards customers.
• Perform group required compliance check prior BL release to customers.
• Release originals or waybills and arrange telex release as per customer request.
• Complete export call closure with Djibouti and other agency departments involved.
• Add charges for extra services, print additional related invoices and distribute to customers.
• Support any agency in CMA CGM network as well as CMA CGM departments with requests related to service delivery and customs regulations.
• Ensure proper monitoring of work performed and fill related reporting requests
• Complete all tasks related to service delivery for CMA CGM in Ethiopia as per group expectations and requests.

Department: - Customer care

Location: - Addis Ababa

Employment type: - long term contract

Reports to: Customer care Manager

Educational background: -

• BA degree in Management, Marketing management and related fields.

Job requirement: -

• 2-5 years of work experience.
• Commendable persuasive skills.
• Professional qualifications in customer handling and satisfaction is desirable