CD IT Assistant

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We dont believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

As an IT Assistant, your primary responsibility is to provide comprehensive support in various facets of IT operations for the customer development function. Your role encompasses efficient IT ticket management, collaboration with cross-functional teams, generating reports and contributing to the successful execution of IT projects and initiatives. Additionally, you will play a pivotal role in technical support, database management, SAP data analysis, and documentation/reporting, ensuring a seamless and secure IT environment.

You will be responsible to

Assist in IT Ticket Management

• Support the IT manager in planning, organizing, and coordinating IT projects and initiatives.
• Collaborate with cross-functional teams to ensure the successful execution of IT strategies.
• Help manage IT budgets, expenses, and procurement processes.

Technical Support

• Provide technical assistance to end-users, troubleshooting software issues.
• Assist in the implementation and maintenance of IT systems and infrastructure.
• Respond to IT-related inquiries and escalate issues as needed.

Database Management

• Administer and maintain SQL databases data accuracy, ensuring optimal performance and security.
• Execute database queries and scripts for data retrieval, updates, and troubleshooting.
• Collaborate with development teams to implement and optimize database structures.

Data Analysis

• Extract, transform, and analyze data from SAP systems to support business intelligence.
• Develop and run SAP queries to generate reports and insights for decision-making.
• Collaborate with SAP users to understand data requirements and optimize SAP data processes.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations.
• Assist in the preparation of reports and presentations for IT management.
• Analyze data to identify trends and areas for improvement.

Communication and Collaboration

• Facilitate communication between IT teams and other departments.
• Collaborate with vendors and external partners to ensure smooth IT operations.
• Help organize and lead meetings to discuss IT projects and priorities.

Promotion, price, SKU management

• Conducting UAT for new releases and functionalities
• Managing and sharing of Pricelist updates
• Logging and management of change requests with Developers.
• Manage Communication to Field team and Distributors on system issues, updates, downtimes etc.
• Creation of new Distributors and key accounts.
• Ensure all targets & KPIs are loaded into the system.
• Effective Helpdesk operations and control of the Support team.
• Definition and review of System processes and Standards of Operation Procedures
• ERP System (CSDP, Xnapp) administration.
• TM route control management and reporting

Experiences & Qualifications

• Bachelors degree in information technology, Computer Science, or a related field.

• Previous experience in a technical support or IT assistant role.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Familiarity with IT systems, networks, and ERP/SAP software applications.

Skills

• Excellent Microsoft office skills (MS Excel, Word, PowerPoint, ).
• Proficient in SQL database management.
• Familiarity with ITSM tools.
• Familiarity with IT project management tools.
• Knowledge of IT security best practices.
• Familiarity with IT systems, networks, and ERP/SAP software applications.