Guest Service Agent

Must maintain composure and objectivity under pressure.

Review guest arrival lists to offer a warm greeting.

Prepare a proper list after gathering the arrival and check-in information of all the guests.

Attend to inquiries requested by the guests regarding facilities provided and everything else.

Check if adequate welcome amenities are available for everyone whose arrival is on the list.

Attend to VIPs (Very Important Persons) with more attention and hospitality.

Maintain a polite and humble personality while attending to the guests.

Provide a detailed description of all the information that can be potentially asked for along with the documents needed.Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.

Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registerand blocking of rooms for reservation.

Thoroughly understand and adheres to proper credit,check- cashing, and cash handling policies and procedures.

Understandsroom statusand room status tracking.

Knows room locations, types of rooms available, androom rate.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

Must possess work experience in the field for at least 2+ years and knowledge in opera is a plus.

Should be holding a diploma/degree in front office management and/or related hospitality areas.

Should be fluent in English communication and with another international language is advantages.

An outspoken extrovert person will be given preference.

Must comply with the standards set by the hospitality industry on professional grounds.

Must portray professional behavior while at work.

Ability to convey information and ideas clearly.

Must maintain composure and objectivity under pressure.