Account Manager

Do you thrive on building relationships and ensuring client satisfaction?

As an Account Manager, you'll be the central point of contact for our clients, ensuring their needs are met and exceeded. You'll work closely with all internal departments from concept to completion, fostering seamless communication and problem-solving throughout the process.

Responsibilities:

• Build and manage strong client relationships. This includes clear communication, prompt issue resolution, and proactive identification of new business opportunities.
• Navigate various communication channels. Effectively engage clients through phone, email, and other relevant methods.
• Drive project success. Oversee assigned projects, ensuring timely completion and client satisfaction.
• Contribute to a positive and professional environment. Maintain a helpful and empathetic demeanor with all clients.
• Offer personalized advice. Utilize your understanding of client needs and industry trends to provide tailored recommendations.
• Maintain accurate records. Document meetings, decisions, and next steps for efficient follow-up.
• Collaborate effectively. Work seamlessly with internal teams to deliver exceptional client service.
• Analyze and provide feedback. Identify areas for improvement within project workflows and propose solutions.
• Contribute to financial health. Collaborate with the finance department on billing, invoicing, and reconciliation tasks.

Qualifications:

• Proven problem-solving skills. Effectively resolve client issues and address their needs.
• Exceptional communication. Deliver clear and concise information both verbally and in writing.
• Industry knowledge. Stay updated on consumer behavior trends within the industry.
• Client service expertise. Demonstrate strong interpersonal skills and a passion for customer satisfaction.
• Analytical skills. Interpret client data to gain valuable insights.
• Time management and multitasking. Effectively manage multiple tasks and client demands.
• Strong organizational skills. Maintain accurate records and prioritize tasks efficiently.