Admin Assistant/Real Estate Account Manager

Job Description

The Account Manager is responsible for managing the relationships with existing clients and ensuring that they are satisfied with their real estate experience. This position will involve developing and maintaining relationships with clients, identifying and addressing their needs, and providing them with timely and accurate information. The ideal candidate will have a strong understanding of the real estate industry and be able to build rapport with clients.

Responsibilities

Regularly update & maintain communication with clients, agents, supervisors, lender etc.

Identify and address client needs

Provide timely and accurate information to clients

Resolve customer complaints

Track client satisfaction

Collaborate with other departments to ensure that client needs are met

Input all client information into client database system.

Coordinate title, mortgage loan and appraisal processes

Manage property inventory of the Developers

Schedule 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations, update on progress of the property development and to ask for referrals.

Bachelor's degree in Marketing or a related field

2+ years of experience in real estate sales or customer service

Strong communication and interpersonal skills

Proficient in Microsoft Office Suite

Ability to work independently and as part of a team

Must be able to work flexible hours, including evenings and weekends