Roving IT Officer, Dollo Ado

Job Purpose Summary:

This position is professional IT support officer position in IMC Ethiopia and works at the direction of the head of IT for country mission while coordinated and supervised by the head of the field site to provide support on services associated with computer systems (desktop support), Communication/Power systems infrastructures and services as well as in the repair and maintenance of office equipment. The position holder will be the primary contact as IMC Ethiopia IT support help desk for the field site to provide timely, customer-friendly and well communicated and documented responses to users support request on computer systems: Laptop/desktop computers, software/application communication/power system infrastructures or services; LAN support, internet/telephone connectivity, power system support as well as support in equipment repair and maintenance; Printers, scanners, copiers, projector, Camera, telephones, dongles, UPS, Voltage stabilizers, other. The position holder is also expected to make field travel to support other locations the field site office manages such as refugee camps or Woredas.

Main Responsibilities:

• Desktop support, Communication/Power systems infrastructures and services: Computer, routers, Switches, Server, shared files or resources, LAN/WAN
• Set up and troubleshoot computer systems: hardware, software/application, user accounts, connectivity!
• Monitoring the network system and detect and act on vulnerabilities to ensure that systems are secure from virus threats and security risks.
• Assess system utilization in relation to available services and recommend necessary changes
• Configure, test, and troubleshoot data and telephone network systems as well as services.
• Add or replace computer systems hardware and peripherals.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers
• Install and maintain wiring , lighting systems and fittings
• Inspect electrical components, such as transformers and circuit breakers
• Identify electrical problems with a variety of testing devices
• Repair or replace wiring, equipment, or fixtures using hand tools and power tools
• Coordinate with field office finance, logistics and SMT for monthly communication allowance distribution for employee as well as to settle monthly communication and power consumption payment with Ethio telecom and Ethiopia electric and power corporations where such services are needed
• Liaison with Ethio telecom and Ethiopian electric power authority or IMC generator operator for communication or power related issues
• Support other locations the field site office manages such as refugee camps or Woredas.
• Support IMCs online based services: OFFICE365, DHIS2, CP and other
• Office equipment and peripherals: Printer, scanner, copier, Projector, camera, Phones, UPS, voltage stabilizers, Electrical dividers
• installing new or refurbished equipment
• carrying out scheduled maintenance checks
• diagnosing and fixing faults on site
• fitting replacement equipment
• logging repairs and writing up maintenance reports
• Ensure all office equipment systems are maintained regularly, and checks stock for IT related spare parts and report.