This Job post has expired!
Related Jobs
Business and Administration Jobs | Health Care Jobs | Sales and Marketing Jobs | View Marie Stopes International Ethiopia Jobs | View Latest JobsActivate Notifications
To receive the latest updates & jobs
Job Description
Under the general supervision from the Deputy Director Commercial Centers, the Commercial Services Lead for SRH clinics network will supervises the delivery of clinical services at all SRH centers and lead the planning, organization, execution, and monitoring of the centers business and marketing activities of the SRH channel. Overall responsible for managerial and operational oversight of the SRH centers network in financially sustainable manner. Closely work with marketing focal lead for the center channel marketing activities in coordinating and leading marketing operations of the center channel. Closely work with support functions, supervise center leads and marketing officers to ensure centers are providing clinical services as per set clinical quality protocols, and operational efficiency and to ensure the channel is achieving better ROI in its marketing strategies. Provide necessary marketing, training, supply chain and performance management support to achieve set service delivery and revenue targets.
Specific Roles and Responsibilities
Business Leadership and Network Management
o Responsible overall business and managerial oversight to ensure financial sustainability of each center and entire network and continuous growth of the center business.
o Responsible for preparing center specific turnaround business development plan and execution as per agreed timeline and deliverables.
o Take business leadership to ensure high team spirit and productivity management by on job coaching, field visits and periodic reviewing of performance targets of the centers.
o Responsible for effective implementation of performance improvement initiatives like client referral scheme, service diversification, waiver scheme, client centric care, working hours extension, center branding guideline and any other future business development strategies planned over time.
o Develop demand creation strategies and ensure implementation of center specific demand creation/marketing plan to increase client footfall and revenue generation for centers.
o Assess the private sector activity, price structure, external environment, opportunities, and threats to take proactive measures to continue service delivery and business growth.
o Develop standard operating procedure (SOP) to standardize various business processes to maintain high quality service delivery standards and efficiency in operation.
o Ensures appropriate utilization of budgets and resources at center level.
Resource Management and Administration
o Responsible for planning center wise staffing structure based on workload and manage all human resource related issues according to MSIE HR policy
o Take lead in overall coordinate with support functions and decision making to ensure required resources and support provided to run center activity smoothly in efficient and sustainable manner.
o Responsible for planning and support in efficient management of supply chain and logistic related issues of the center. Responsible for monthly expense planning, approvals of expenses and ensure all financial transactions of the centre are in line with the MSIE financial policies.
o Approves supplies' requests and issuance and authorizes financial payments for purchase of goods and services as per the organization's financial policy and delegation of authority;
o Ensure center staff are trained and adhering to MSIE policies like safeguarding, AFB, code of conduct and duty of care statement signed by concern providers.
Client Centric Care and quality assurance
o Responsible for achieving set quality standard, internal quality audit, timely incident reporting and achieving annual target for model areas and model sites per MSI global standard.
o Coordinate with quality team for periodic competency assessment, training, internal audits are completed and service providers delivering quality clinical services.
o Organize training, experience sharing visits to build capacity of center managers and center staff skills on effective communication, customer handling and client centric care.
o Enforces MSIE Infection Prevention Standards for clinic.
o Ensure Maintenance of a safe, clean, orderly, and pleasant Clinic environment.
o Ensures the maintenance of efficient delivery of client centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional code of conduct.
Reporting, decision making and partnership management
o Ensure center wise weekly/monthly/quarterly reports of KPI, financial and stock reports are shared with line manager for per agreed time schedule.
o Conduct periodic performance review meeting, center wise productivity analyses and best practice experience sharing among centers.
o Ensures center level client records are up-to-date, orderly, properly filed and readily retrievable for reference and inspection as per MSIE standards.
o Identifies problems which interfere with practice and develops an action plan for resolution.
o Extend support to center team in building strong relations with local government and non-governmental agencies to promote MSIE's interest and partnership at local level.
o Ensure effective collaboration and synergies established with MSIE other business activities in the town/region.
o Undertakes any other relevant duties that assigned by line manager/department director.
Team Management and Development
o Ensure team working and knowledge sharing are facilitated.
o Ensures that all relevant staff is trained on appropriate development programs.
o Coach and mentor team members who are directly reporting.
o Develops performance targets with each team member, conducts performance evaluations and provides constructive feedbacks to the team members.
Job Requirements
1. Qualification Requirements: MPH/BSc/MBA/BA in public health, healthcare management, Business Management or Marketing or related field
2. Desirable experience of four/six years on,
o Healthcare service delivery management, hospital/clinic network management
o Experience within the sexual and reproductive healthcare sector or related field
o Track record in achieving financial and non-financial targets in business management.
3. Skills, Attitudes and Attributes
o Understanding major policies/issues of government health policies, regional policies.
o Ability to proceed on own initiative using independent judgment within MSIE Authority delegation.
o Collaborative approach to team working.
o Strong personal commitment to the goals of MSI and to put it into practice.
How to Apply
We invite candidates meeting the required qualifications email their CV and application letter toHumanresource@mariestopes.org.etbefore the closing date of this announcement i.e. withinten (10)days.
Please mention the title of the position and workplace you applied for on thesubject lineof your email.
Due to the volume of applications, we will only contact shortlisted candidates, and we are unable to provide any feedback on unsuccessful applications.
CANDIDATES WHO DO NOT FOLLOW THESE INSTRUCTIONS WILL NOT BE CONSIDERED.
MSI ETHIOPIA REPRODUCTIVE CHOICESSTRONGLY ENCOURAGE FEMALE CANDIDATES TO APPLY!
Bensa for Sidama region and Bule Hora/Guangua for West Guji
TechnoServe
Addis Ababa
Consortium of Christian Relief and Development Association (CCRDA )
Aletawondo
TechnoServe
AletaWondo
TechnoServe
Discover high paying jobs in Ethiopia and top vacancies on Ethiojobs. Apply now for Ethiopian NGO jobs, high salary accounting and finance positions, IT jobs, and more!