Operation Director

BASIC FUNCTIONS

The Director of Operations is responsible for ensuring the effective and efficient functioning and delivery of services related to Procurement & Supply Chain

Management; Admissions and Records; ICT as well as the management of projects in FIS; Establish policies, procedures and guidelines in relation to these four functions and ensure implementation; develop systems, processes including automation to ensure timely delivery of services; Coordinate with all concerned sections and stakeholders to provide effective service in these areas. Set KPIs for all areas, monitor, evaluate and rate as appropriate.

1. Education:

-A bachelor's degree in business administration, operations management, or a related

field is required.

- A master's degree in a relevant field is preferred but not mandatory.

2. Experience:

- Minimum of 8-10 years of progressive experience in operations management,

preferably in a similar industry.

- Proven track record of successfully managing and leading operational teams.

- Experience in strategic planning, budgeting, and resource allocation.

- Familiarity with process improvement methodologies such as Lean Six Sigma is highly desirable.

3. Leadership Skills:

- Strong leadership abilities with the ability to inspire and motivate teams.

- Excellent communication and interpersonal skills to effectively collaborate with

cross-functional teams and stakeholders.

- Demonstrated ability to make sound decisions under pressure and in complex situations.

- Proven experience in managing and developing high-performing teams.

4. Technical Skills:

- In-depth knowledge of operational processes, supply chain management, and logistics.

- Proficiency in using relevant software and tools for data analysis, reporting, and

project management.

- Familiarity with industry-specific regulations and compliance requirements.

- Strong analytical and problem-solving skills to identify operational inefficiencies and

implement effective solutions.

5. Strategic Thinking:

- Ability to develop and execute operational strategies aligned with the company's

goals and objectives.

- Experience in identifying and implementing process improvements to enhance

efficiency and productivity.

- Proven ability to analyze market trends, anticipates operational challenges, and

develops proactive solutions.

6. Adaptability and Resilience:

- Demonstrated ability to thrive in a fast-paced and dynamic environment.

- Flexibility to adapt to changing priorities and business needs.

- Resilience to handle high-pressure situations and effectively manage crises.