Boston Day Spa Call Center Representative

Boston Partners plc. Would like to hire qualified manpower for the post stated here under.

General Position Summary

The Boston Day Spa is seeking a motivated and enthusiastic Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service over the phone, handling inquiries and bookings, and promoting our spa services and packages.

Essential Job Responsibilities

• Answer incoming calls from potential and existing clients professionally and courteously.

• Gather caller information and understand their needs and preferences for spa services.
• Provide accurate information about our spa services, packages, pricing, and availability.
• Schedule appointments efficiently through our online booking system or verbally.
• Process payments securely and accurately.
• Upsell and promote new spa services and packages.
• Address customer inquiries and concerns promptly and professionally.
• Maintain accurate records of customer interactions and call details.
• Contribute to a positive and professional work environment.

Benefits:

• Competitive salary and benefits package (details to be outlined based on company policy).
• Opportunity to work in a dynamic and growing company.
• Positive and fun work environment.
• Potential for growth and advancement within the company.

Required number: one

• High school diploma or equivalent preferred.
• Minimum 1 year of customer service experience in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and utilize new spa software quickly.
• Ability to multi-task and prioritize effectively.
• Positive and enthusiastic attitude with a focus on exceeding customer expectations.
• Strong, active listening skills and the ability to comprehend customer inquiries accurately.
• Basic knowledge of customer service principles and practices