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👉 Salary : Negotiable👉 Employment Type:
👉 Job Level : Senior Level (5+ years experience) 👉 Deadline : Feb 13, 2024
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Job Description
- Greets and welcome guests and visitors as soon as they arrive at the office;
- Acts as representative of the company by providing product/ services or any other information as per communication policies and procedures;
- Provides accurate, valid and complete information to customers by using the right methods or tools;
- Answering patiently customers questions through in person/phone calls/ email then redirect them to the appropriate department or Person;
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution in cooperation with concerned managers or employees;
- Identifies and assesses customers needs and build sustainable relationships and trust with them through open and interactive communication;
- Organize and keep detailed customer records for updating customer records after each interaction with that customer;
- Organize s and makes arrangements for appointments and meetings;
- Maintains office security by following safety procedures and controlling access via the customer desk (visitors badges);
- Provides proactive customer response though collecting and analyzing customer feedback or opinion by sharing the same to the management when required;
- Tries to acquire knowledge of the companys products or services, policies and customers management processes to improve handling customer service requests and inquiries ;
- Maintains personal and customer desk cleaning and its convertibility;
- Prepares periodic reports (daily, weekly & motherly) and submit to Immediate supervisor;
- Performs other similar activities as assigned by concerned body;
Job Requirements
- Bachelor Degree in Secretary Science and Office Management/Marketing or related fields with a minimum of 5 years work experience out of which 3 years must be in similar position in real estate sector or construction.
- Proven work experience as Customer Service Officer in a fast-paced environment,
- Customer orientation and ability to adapt to different types of working conditions,
- Excellent communication & interpersonal relations,
- Ability to multi-task, prioritize, and manage time effectively,
- Proficiency in Microsoft Office Suite,
- Professional attitude and appearance,
- Patience and empathy.
How to Apply
Applicants who fulfill the above-mentioned criteria can submit non-returnable applications letter, CV and relevant supporting documents within 7 consecutive days in a word or one PDF file to the following email address: realityapartments@gmail.com by mentioning the job title in the subject line Or interested applicants can apply in person at Reality Real Estate Office bole brass near Yugo City Church, 6th floor.
Only short-listed candidates will be contacted and application after deadline shall not be accepted.
For additional Information you can call at: 0116663339
Deadline for application: February 13, 2024
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