Manager, Resource Mobilization and Customer Service Division

Re-Advertise INTERNAL/EXTERNAL

VACANCY ANNOUNCEMENT

About the Organization:

Vision Fund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. Vision Fund is currently operating in five of the Regional States of the country. Vision Fund MFI is currently looking candidates for the position of the Manager, Resource Mobilization and Customer Service Division based at the Head Office. The successful candidates will have skills and experience that meet the following requirements:

1. JOB SUMMARY

Under the direct supervision of Resource Mobilization and Customer Service Director, The position holder will be responsible for planning, organizing, coordinating and supervision the Resource mobilization and customer service department activities.

2. SPECIFIC DUTIES AND RESPONSIBILITIES

Planning, organizing, coordinating and supervising the Resource Mobilization & Customer Service Department activities of the division ;

Leading financial literacy programs to educate clients and potential clients on the benefit of saving and the institutions value propositions;

identifying potential money savers focusing on high amount depositors and encouraging all types of savers;

Design mechanisms to promote saving and enhance liquidity leverage of the Institution;

Study & Identify deposit mobilization challenges including enhancing the customers service delivery;

Providing technical/professional support to branches regarding deposit mobilization and overall branch operation;

Conducting front line staff training based on needs identified, organizing and coordinating client orientation concerning savings products available with special emphasis to client value propositions;

Monitoring and evaluating performance as per policies and performance agreement;

Ensuring that effective and reliable risk management and internal control system is in place for safety of deposits by clients;

Monitoring weekly and monthly performance of Regional/Branches and compiling data on saving and preparing and submitting periodic regular reports incorporating challenges encountered and improvement recommendation;

Designing clients exit survey tool to capture feedback from withdrawing clients so as to introduce appropriate policy and procedural changes;

Ensuring compliance with the Institutions policies and procedures as well as with NBE directives related to Deposit Mobilization & Customer Service;

Undertaking regular field visit to check for compliance in savings mobilization policies and procedures and gather feedback from clients on saving service provisions including verification of Region reports.

Ensure the necessary human resource, support facilities and services are provided to branches that fulfills established standards of the Institution;

Undertake similar activities when assigned by his supervisor.

1.Qualification, Skill and Experience:

MBA/MA/BA degree in Banking & Finance, Economics, Management, Accounting or related field.

A minimum of 7/9 years of relevant work experience, out of which 3 years in senior position.

TECHNICAL AND OTHER SKILLS

Ability to provide leadership, communicate effectively, and promote a team approach to enhance staff commitment to successfully implement the Companys Strategic Plan;

Demonstrated technical and managerial ability, sound judgement, ability to interact and work effectively with others at all levels;

Firm belief in teamwork and gender equality;

Capability and willingness to take responsibility and highly developed sense of integrity

Proficiency in Microsoft office applications

Excellent written and oral communication skills.