Smile Specialty Dental Center is a privet dental medical center which is provides variety of
dental clinical service treatment by applying the latest technology, Invisalign is one to
straightening your smile with more predictable result, Hollywood smile as well. Smile
specialty dental center is based in Addis Ababa Bole Rowland near the bridge. We are
looking for a potential experienced customer service officer full time employee.
Main Responsibilities
The objective of this role is to deliver exceptional customer service by focusing on service skills and
ensure all required operational parameters are met and adhered to. He/she is closely involved in
interacting with customers on a day to day basis, placing orders, clarifying and resolving customer
complaints and queries, determining the cause of the problem, providing best resolution.
Main Duties
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer enquiries.
- Talking to people and proactively solving issues
- Be responsible for converting customers into passionate evangelists
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about service/product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Manage, supervisor and lead the receptionist in the reception area.
- Responsible for e-booking follow up and facilitate appointment and response according to the customer need.
Employment Type: Permanent
We encourage female candidate to apply for this position
Dont pay or send money to a potential contract of employment or for pre-employment