Receptionist /Guest Service Agent

Golden Tulip Addis Ababa Hotelis a Five Star upscale Hotel, part of international Hotel Chain, located in an expansive ground in a strategic location from International Airport, is looking for qualified candidates for theReceptionist vacant position.

Major Duties and Responsibilities:-

• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

Education:

• BA / Diploma in front office operation /Hotel management or relevant field.

Experience:

• Minimum of 2 years hotel experience is mandatory.

skills

• Previous customer facing experience
• Smart, professional appearance
• Excellent customer service skills including telephone manner
• Experience using Guest line, Opera systems or similar hotel booking systems