Revenue and Reservation Supervisor

Golden Tulip Addis Ababa Hotelis a Five Star upscale Hotel, part of international Hotel Chain, located in an expansive ground in a strategic location from International Airport, is looking for qualified candidates for theRevenue and Reservation Supervisor vacant position.

Major Duties and Responsibilities:-

• Daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and develop pricing strategies in conjunction with the individuality of each hotel.
• Provide weekly dynamic forecast of expected results, variances and budget comparisons.
• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
• Ensure all related systems are configured correctly, validated and working to full capacity
• Oversee and audit the standards and operations of the reservations department.
• Ensure web site booking process is maintained up-to-date and functional.
• Ensure hotel personnel is fully competent in the use of all systems
• Conduct quarterly property performance review and develop strategic and tactical action
• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concept.
• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc).
• Reduce the cost of distribution by finding new less expensive means of delivering business
• Prepare outline for and support the annual revenue budget process.

Qualifications

• At least 3 years of experience in the Revenue Management
• 2 Years of Reservations experience
• Highly computer literate with a high level command of Excel.
• Knowledgeable of hotel technology: Opera,
• Being bilingual in English and other international language is more preferable

Skill Set:

• Strong sense of need for achievement of goals and success.
• Sound ability and knowledge to develop standards of operations and strategic processes
• Ability to work under own initiative in a highly pressured environment.
• Good listening skills and the ability to anticipate business needs.
• Able to develop relationships the hotel teams.
• Capacity to read situation, understand environments and respond accordingly
• Capable of prioritizing between revenue generating actions and time consuming tasks with low yield impact.
• Mentality of client service and taking responsibility beyond direct duties.
• High level of motivation, determination and commitment.