Junior IT support / Helpdesk

BeMedia is a production company established in Ethiopia; and it is an exclusive media content provider to Kana Television.

Junior IT support / Helpdesk Job Description

• Provides technical support for all staff & guests.
• Sets up technical equipment for locations upon request.
• Conducts basic hardware maintenance.
• Insures the proper functioning of the recording studios and production equipment.
• Repairing and replacing studio and other equipment as required.
• Trouble-shoots problems as they arise in the following areas:
• Wired & wireless networks.
• Peripherals (Printers, scanners, cameras, and other.)
• Computers (Desktops and laptops)
• Testing electrical and network settings and systems.
• Installing application and Operating system software on computers and laptops.
• Assisting management and administrative staffs of company computer systems:
• In the day-to-day running of company administrative and Media Production Information Systems, including ERP and HR systems.
• Installing and configuring Microsoft office 365 email service.
• Installing necessary and work-related software.
• Check antivirus is installed and working properly.
• Assist new users on how they use their account ID and server access privilege.
• Testing new Technologies.
• Performs night shift duties as instructed.
• Performs other technical duties as instructed by his/her immediate supervisor.

Reports to: Office Manager & IT

Required no: 1

Team: IT

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field.
• Minimum of 1+ years experience in the same or related field
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with networking concepts.
• Experience with troubleshooting hardware and software issues.
• Basic understanding of user account management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Proven ability to learn new technologies quickly.
• Willingness to Performs night shift duties as instructed.