Help Disk

Edomias International PLC is a Human Resource outsourcing and recruitment firm serving clients for more than 15 years. Edomias is currently looking to recruit the following candidates;

Summary of Job Description

You will play a crucial role in handling and tracking administrative service requests, maintenance requests, inquiries, suggestions, and complaints from employees in the representative office. You will serve as the primary point of contact for resolving technical issues, providing assistance for internal employees & customers.

Responsibility:-

• Handle and track administrative service requests received through various channels, including email, phone calls, and ticketing systems.
• Process and prioritize maintenance requests related to office equipment, facilities, and IT systems, ensuring timely resolution and minimal disruption to operations.
• Respond promptly and professionally to inquiries, suggestions, and complaints from employees, addressing their concerns and providing appropriate solutions or escalations when necessary.
• Provide business consultation services to external customers of the representative office, offering guidance, information, and support as needed to ensure customer satisfaction and relationship management.
• Maintain effective communication channels with internal stakeholders, external customers, and relevant departments to facilitate the resolution of issues and the delivery of services.
• Document all service requests, interactions, and resolutions accurately in the designated tracking systems or databases. Generate reports and metrics to monitor help desk performance and identify areas for improvement.
• Proactively identify opportunities to streamline processes, improve service quality, and enhance customer satisfaction. Collaborate with team members and management to implement best practices and solutions.
• Stay updated on company policies, procedures, products, and services. Provide training and knowledge-sharing sessions to internal employees and external customers to promote self-service and reduce support dependency.

Transport Allowance : 1,200.00

Communication Allowance : 200.00

Required person: - 1

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
• Four years and above proven experience in a help desk, customer service, or administrative support role, preferably in a corporate environment.
• Excellent communication skills both Amharic and English (written & verbal)
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Proficiency in using helps desk software, ticketing systems, and Microsoft Office Suite.
• Ability to multitask, prioritizes workload, and manages time effectively in a fast-paced environment.

Language

• Fluent in Amharic, English and Chinese