IT Expert/Manager

Naflet hotel is a top notch world class hotel located in Adama. Naflet Hotel has opened its door and has been serving its guests since October 2022. To attain its objective, the management of the hotel is looking for talented and passionate hotel professionals for the following vacant positions. We are committed to training and developing our employees so that they can be able to utilize their abilities and skills in order to perform their assigned tasks at top level and they are able to gain needed knowledge and skills for themselves as well.

Job Summary

The IT Manager will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the Naflet hotel. Additionally he/she will be responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, and hardware and software control.

Duties and responsibilities:

IT / Systems Manager Duties and Responsibilities:

• A warm personality, attentive and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.

Term of Employment: Permanent after successful completion of probation period

Required qualification

• Diploma or above in computer science, information Technology,

Experience

• For Diploma level 5 or more years and for Bsc. level 2 or more years of experience in system maintenance, networking and system administration in hospitality or service industry

Human relations skill

• Good human relation skill and ability to deal with people from diverse backgrounds.

Language proficiency

• Good command of spoken and written English is required.

Software skills

• Command of computer applications & working knowledge of PEDS or related software.

Industry knowledge

• Good hospitality industry and hotel product knowledge