Community Engagement Coordinator

MajorResponsibilities:

-Serve as the primary point of contact for schoolwide inquiries, feedback, and concerns from families, ensuring timely and personalized responses.
- Act as a liaison between the Parent Teacher Organization (PTO) and the school, collaborating with the Director of Marketing to support PTO event organization, logistics, and initiatives.
- Develop protocols and procedures to improve two-way communication between the PTO, wider parent community, and the school, with the aim of addressing parent feedback effectively.
- Work closely with the PTO and relevant school departments to create a welcoming and comfortable environment for parents on campus, including access to programs, spaces, and resources.
- Represent the school at various community-wide and school section events, acting as a familiar face and contact point for families.
- Gather and analyze family feedback to inform engagement and communication strategies.
- Develop and implement strategies to support family retention, including recognition and planning intentional transition events.
- Coordinate an intentional departure program for leaving families, including organizing farewell events and providing transition support.
- Maintain the ICS Alumni Network and develop an alumni engagement strategy, including donor development, fundraising, and the establishment of an endowment.
- Manage alumni engagement on digital platforms and contribute to the creation and publication of the ICS Alumni Newsletter.
- Facilitate partnerships, cooperation, sponsorships, and support opportunities between the school and affiliated organizations associated with the ICS Alumni Network.
- Collaborate with the Head of School on the ICS Foundation.
- Support the Director of Admissions in providing a smooth transition for new families, including hosting community-wide and sectional events to facilitate their integration into the school community.
- Collaborate with the Director of Marketing to align internal and external communication goals with the family experience, supporting communication initiatives and platforms.
- Consult with the Director of Marketing on issues requiring mass email communications or events based on insights gained from parent engagements.

Qualifications:

=Bachelor's degree (advanced degree preferred).
- Experience working in the education sector and familiarity with transitions-care and cross-cultural life highly desirable.
- Strong connections with the school and local community, and Amharic language skills are preferred.
- Demonstrated commitment to and understanding of the mission, vision, and educational programs of the school.
- Excellent communication and interpersonal skills, with the ability to engage and listen to diverse individuals with empathy and sensitivity.
- Experience in building networks and connections on behalf of an organization.
- Highly visible in the school community, actively participating in school programs, activities, and events.
- Strong organizational skills, with the ability to manage multiple priorities and attention to detail.
- Proficient in technology, with the ability to learn new systems and skills as needed.
- Donor development and fundraising experience highly desirable.
- Ability to work independently and collaboratively within a team.