Operations Manager

Overview

Team Management:

• Supervise and provide leadership to cleaning staff, including recruitment, training,and performance management.
• Develop and implement schedules to ensure adequate coverage and timely completion of cleaning tasks.
• Foster a positive work environment that promotes teamwork, productivity, and adherence to company policies and procedures.

Client Relations:

• Serve as the primary point of contact for clients, addressing any concerns or inquiries in a professional and timely manner.
• Conduct regular site inspections to assess cleaning quality and client satisfaction, making necessary adjustments to meet or exceed expectations.
• Develop and maintain strong relationships with clients to understand their needs and preferences, identifying opportunities for service improvements or expansion.

• Bachelor's degree in Environmental Health, Health Education, Chemical Engineer, or related field (preferred).
• Proven 4 years experience in operations management, preferably in the commercial cleaning industry.
• Strong leadership skills with the ability to motivate and empower teams to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with clients and staff.
• Demonstrated problem-solving abilities and a proactive approach to identifying and resolving operational challenges.
• Knowledge of cleaning techniques, equipment, and industry best practices.
• Familiarity with relevant health and safety regulations and compliance requirements.
• Proficiency in Microsoft Office and other relevant software applications.

Additional Requirements:

• Flexibility to work evenings, weekends, or irregular hours as needed.
• Ability to lift and carry equipment or supplies as required.
• Willingness to undergo background checks or screenings as required by clients or regulatory agencies