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Job Description
Our flagship Brands, Dashen, Baleageru and Jano are renowned for their great taste and quality. In addition to our Brewery in Gondar, we have a new leading edge Brewery at Debre Birhan, the first of its kind in Africa. Given the continued growth and future expansion of Dashen Breweries, the following opportunity exist.
Job Title | Customer Service Manager |
No. of Position | 01 |
Term of Employment | Permanent |
Job summary:
The main purpose of this role is to manage the overall customer service operation and be the main point of contact with cross-functional interaction between sales, production, finance, warehouse and partners.
Leadership Responsibilities
Achieves growth by working through & with people, both in function and cross functionally
A highly structured and organized manager able to handle times effectively and prioritize many conflicting issues.
Excellent people manager
Self-contained, reliable and adaptable person, who is results oriented, resilient and energetic
Creative and visionary problem-solving skills
Excellent analytical skills
Functional Capability
Ensure safe and efficient management of logistics operations
Optimize the planning process of supply and demand within the organization.
Make sure that sales order processing procedure is followed properly whiletreating partners orders
Make sure sales discounts and/or trade promotions are done as per approved schemes
Strictly ensure sales orders invoicing are done within the customer credit limit or with equivalent cash deposit
Record booked, pending, and invoiced orders accurately and report the same, daily to sales and logistics team for each company.
Top Accountabilities
Ensure great business partnership in place in order to manage relationship with all distributors, Supply chain, and Finance in order to achieve Business goals
Customer service management of all partners and manage the end to end order
Drive continuous improvement within all logistics operations
Ensure that all logistics budgets are delivered to achieve key final targets
Maintain excellent infernal relationship between all internal and external customers
Receive and stock all finished goods / return damage and manage trade returns from customer
Record and Resolve customer complaints according to the approved procedure, and prepare monthly customer
Ensure dynamic process improvement in place to support logistics and capacity constraints.
Ensure Product availability through working with Production Managers and the Sales and Marketing.
Ensure accurate Sales Reporting on a daily basis and guide the production on the SKU requirement from trade.
Work with the distribution to optimize the logistical functions.
Job Requirements
Required Qualification & Experience
Minimum of 7 years experience preferably in the FMCG environment.
Key competencies,
How to Apply
Interested applicants who met the MINIMUM requirements should send their application and CV to the following address from April 16, 2024-April 22,2024. Only shortlisted applicants shall be contacted.
Dashen Brewery Share Company,
Gondar and Debrebrehan Plants
& Addsis Ababa Dashen Brewery Head Office building
E-mail to: jobs@dashenbeer.et
Please mention theTitle of the positionyou applied for on the subject line of your email. Bensa for Sidama region and Bule Hora/Guangua for West Guji
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