Business Solution Advisor (Internal/External Vacancy Announcement)

Under the general administrative direction of Innovation and ICT Lead, The Business Solution Advisor provides technical support, direction and innovations that will enhance the utilization and proper implementation of IT solutions for commercial, program and back-office systems. The incumbent mainly focuses on analyzing and diagnosing the organization ICT infrastructure, system security and business applications, understanding the organization business requirements/needs, and design and implement appropriate technology solutions.

1. DUTIES/TASKS

Develop, deploy, and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to ensure business objectives and decision making. This may include but not limited to selection, acquisition. development/customization, implementation and system integration of commercial business applications such as Sun Systems, Electronic Health Record, HR and payroll System, supply chain, Contact center IVR/C3 System, etc.

Develop, deploy, and maintain appropriate ICT Infrastructure and Connectivity solutions for support office / field offices/centers for secure, efficient, and effective flow of information to facilitate operations and decision making.

Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats. This will include both physical and logical security solutions such as biometric access control, network firewall systems, Active Director Security, Antivirus, Antis pam, Antispyware and firewall solutions, Cyber security etc.

Develop, document, implement, test and review Business Continuity Plan (Disaster Recovery Plan) for ensuring high systems availability and business continuity. Responsible for running an automated data backup system, off-site storage of backup data, set up redundant systems for mission critical applications/infrastructure solution etc.

Develop, deploy and maintain network performance and security monitoring and reporting systems that provide management and technical reports for decision making and operational support.

Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical support to all user that ensures high user productivity and guarantees customer satisfaction

Work on further enhancement, integration and deployment needs of core business solutions (like EHR,E-voucher, Call Center, SMS, IVR, data Warehouse Application ) and back office systems( Sun system, integrated HR & Payroll, procurement and inventory Management system, etc ) to centralized information access and BI reporting for evidence based decision making

Monitors the utilization of hardware/network resources, develops maintenance plan and recommend for any upgrades requirements for effective and efficient utilization and provide required technical support to all offices

Enhances the Data warehouse application by identifying additional service outlet data that should be incorporated.

Integrates the Data warehouse application with existing databases such as E-voucher, contact center application, SMS, IVR, EHR, SF mobile data Collection and with back-office application to generate all rounded management information system

Develops data management solutions using Web/Cloud based services and prepare appropriate documentation for all business solutions and ensure staff training and experience sharing.

Responsible for Planning and monitoring data storage requirements for all data base management /business solutions and ensure implementation off site back up and cloud management for data back up and disaster recovery.

Enhancement of the contact Center application/IVR system to incorporate any changes and innovations and work on C3 solution implementation

Ensures development of data bases on need bases and up on requests from Departments

Maintain and upgrade data bases of the organization for proper utilization and liaise with external providers of different applications/ICT solution in use or new

Assesses and follows on MSI global data management and general ICT business solution for adoption and implementation in MSIE local context.

Reviews the automated MIS solution and define the architectures and Provides harmonized automated solutions with MSIE core M&E plan

Optimizes the use of technology to improve MSI Ethiopias program efficiency

Regularly meets with different departments / functional units to determine requirements and planning for any project that may arise: (a) Defining software, hardware and network requirements (b) analyzing ICT requirements within MSIE units and providing objective advice on the use of ICT (c) Agreeing on developing and implementing new systems (d) Testing and monitoring new systems (e) Preparing documentation and presenting progress reports to concerned units (f) organizing training for users;

Ensures that MIS/M&E and other units take advantages of technology innovations arising from initiatives such as Data warehouse, training database.

Collaborates with external developers/solution providers, MSI global team members to ensure growth of new technology innovations are well integrated with MSI Ethiopia and MSI at large.

Understand customer requirements and business objectives and Provide strategic advice on using technology to achieve goals

Manage IT initiatives and collaborate with in-house technical staff, design IT systems and networks and ensuring the right architecture and functionality

Support new technology implementation and train users in new and existing IT systems

Provide overall 2^nd and 3^rd lines end user support for existing business applications, ICT infrastructure, databases, security, etc. and suggest improvements

Conducts other ICT related assignments as required or assigned by supervisor

Prepares periodic performance report to his / her immediate supervisor

a. Education

MSc/BSc in Computer Science, Information Technology or related field

b. Experience

Four /Six years of experience.

A. Attitudes, skill, and Attributes

Proven analytical and problem-Solving Skills

Proven skills of managing ICT projects

Should have industry certificates in Cisco, Microsoft, etc

Good oral and written communication skills;

Good knowledge of different media channels for different audiences

Ability to work in a team and own initiative

Good interpersonal skills to develop and maintain effective working relationships with a wide range of people inside and outside the organization

Willingness to travel as requested

Knowledge of flow of business processes within Marie Stopes International is an added advantage.

Pro-Choice

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