Operations Head

The Operations Head plays a crucial role in managing day-to-day operations, staff, finances, and overall growth of the company, aiming to deliver exceptional results for both employees and clients.

Duties and Responsibilities

• Managing daily activities, ensuring that all tasks are completed on time and within budget while maintaining high standards of quality.
• Building strong relationships with clients by providing excellent customer service and addressing any concerns or issues promptly.
• Implementing processes and procedures to maintain consistent quality across all client sites.
• Monitoring financial performance, preparing forecasts, and making recommendations to improve profitability.
• Collaborating with project managers and marketing teams to develop strategies for attracting new customers and retaining existing ones.
• Staying up-to-date with industry regulations and ensuring that the company adheres to them.
• Developing annual operating budgets, setting financial goals, and tracking actual expenses against planned budgets.
• Identifying opportunities to reduce costs without compromising service quality, such as negotiating better deals with suppliers or optimizing resource allocation.
• Overseeing cash inflows and outflows, ensuring sufficient liquidity to meet operational needs and invest in growth initiatives.
• Preparing regular reports on financial performance, highlighting trends, variances, and areas requiring attention.
• Assessing potential risks related to financial matters, such as market fluctuations, regulatory changes, or economic downturns, and implementing mitigation strategies.
• Making informed decisions about investments in equipment, technology, or infrastructure based on cost-benefit analyses and strategic priorities.
• Ensuring compliance with tax laws and regulations, working closely with the finance officer, and build her capacity.
• Reviewing insurance policies and risk exposures, recommending appropriate levels of coverage, and negotiating policy terms with insurers.
• Exploring funding options, such as loans, to support the company's growth plans

Qualifications:

• Bachelors Degree in Business Administration, Accounting and Finance, Management or other relevant field
• Minimum 8 years experience as an operations head.
• Cleaning service company experience is preferred
• Familiarity with all business functions including HR, Finance and Admin
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude