Dispatcher

FH Culture

All we do, and how we do it, seeks to promote God’s beauty, goodness, and truth in a broken world. As such, we are defined by our ability to make people’s lives measurably better; our ability to deliver impact is the measure of our collective success. For we know that we are God’s handiwork, created in Christ Jesus to do good works, which God has already prepared in advance for us to do. At Food for the Hungry, we operate under a set of values called Heartbeat Values.

Job Summary

Responsible for handling the food aid resource at the central warehouse level and properly managing, receipt and dispatch commodities from CRS PDP to different FDPs. Ensure the type, quantity/size of commodities received from CRS or need to be dispatched to destinations will be given by CTS Coordinator at head office level. The dispatcher is responsible to forward operations feedback and necessary reports timely to CTS coordinator. 

Principal Responsibilities

Key Result #1 – Food quantity and quality inspection

1.    Check the food quality and availability at PDP level before any dispatch operation.

2.    Report any food quality problem to immediate supervisor in timely manner.

3.    Make sure the trucks that comes to load commodity are clean and free from dirt/foreign materials.

4.    Check the commodity trucks are with standard size and standard tarpaulin to protect the food commodity.

5.    Make sure to work closely with the daily laborers to identify weevil infested commodities, slacked bags and punctured containers.

Key Result #2 – Document verification and reporting

1.    Verify the waybill amount and the actually received amount from CRS PDP and issue the receiving note accordingly to the driver.

2.    Maintain proper filing and recording of commodities received and issued from CRS PDP.

3.    Provide daily and monthly commodity movement report to Warehouse officer.

4.    Receive round base food commodities allocation by FDPs from warehouse officer and dispatch accordingly.

5.    Timely dispatch food commodities as soon as the purchase order and allocation provided from warehouse officer including revised allocation is received.

Key Result #3 – Tracking and follow up

1.    Check the freight order the drivers brought is matching with the right allocation of FDPs from the agents of the transport companies.

2.    Check the assigned trucks are coming to PDP on the scheduled time and report any challenge with the truck drivers to immediate supervisors.

3.    Check the daily laborers properly loading the dispatched commodities.

4.    Ensure the loaded commodity trucks are leaving PDP at the right time and report any delay on the truck drivers to move to destination.

Job Level Specifications

? Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.

? Ability to communicate with organization members.

? Physical fitness to operate in a different weather environment.

? Shows a positive attitude that contributes to a good working atmosphere in the office.

? Maintain or retain confidential internal information of the organization.

Experience

At least 2 Year experience in a similar position preferably in an International NGO setting.

Education/Certifications

?       Diploma/Degree in Supplies Chain Management or a relevant field is preferred.

Distinguishing Competencies

?       Proactive personality & and self-initiative.

Language

Proficiency in spoken and written Amharic and /or local language of the operational area and, basic understanding of English required; 

Supervisory Responsibility

This position has no supervisory responsibility.

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

? Be aware of the stereotypes about women’s and men’s capacities, and discuss how they influence staff, in assigning responsibility, and in managing resources at unit and organization level.

? Be able to describe how gender issues relate to one’s job responsibilities and how gender equity can be promoted through the execution of those responsibilities.

? Be familiar with the local Gender Focal Point(s) and go to her/him to learn more about gender issues, or when there is a gender grievance or harassment issue to resolve.

? Within each project and department, discuss FH’s Gender & Diversity and Sexual Harassment and sexual exploitation Policies, so that all staff are conversant with them.

? Refrain from any comments or gestures that indicate prejudicial views of female staff, especially female supervisors.

? In each Project and Head Office, ask women staff what changes would make it more “gender-friendly”, organization and implement the recommendations.

Safety & Security Responsibility

? Each FHE staff member should adhere to all pertinent policies concerning safety and security policy of FH. Lapses in safe conduct can jeopardize the health and welfare of all staff.

? Every FHE staff member has an obligation to learn and understand the security situation where they are located. 

? Each FHE staff member should adhere to all pertinent policies concerning safety and security. This includes, but not limited to, personal safety, road safety, etc.

? Has a responsibility to become familiar to social, cultural, and other associated features of their duty stations.

? Abstains from inappropriate or offensive behavior that can put FHE in a difficult position, impair operations, and jeopardize the health and welfare of all staff of FHE.

? All FHE staff should promotes safe conducts and exercises caution in all work activities; staff should be accountable for own personal and professional actions and conduct.