Solution Delivery Manager (MFIs & Banks)

Job Summary:

1. Onboard, train, engage, and maintain financial institutions according to the Contract.

2. Drive the Technical Assistance (TA) Scheme of Qena successfully in accordance with the design.

3. Ensure that the overall service to financial institutions is provided flawlessly.

4. Ensure that appropriate products are designed, developed and deployed/delivered in accordance with the need of the subject financial institution.

5. Lead and maintain a multidisciplinary team to have a satisfactory service delivery.

6. Formulating strategies to executive the delivery operation.

7. Drive and or assist financial institutions to deliver premium services.

8. Provide insights into product, technology and market trends.

9. Lead and maintain a multidisciplinary team to have a satisfactory service delivery.

10. Formulating strategies to executive the delivery operation.

11. Drive and or assist financial institutions to deliver premium services.

12. Provide insights into product, technology and market trends.

13. Ensure relevant control measures are in place to minimize the risk exposure of Qena while being compliant to all the internal and external standards, compliance, policies & regulation.

14. Deliver and present performance and other relevant reports on periodical basis.

Job Qualifications:

Bachelor's or Masters Degree in Business and/or Business-related fields

Minimum of 5-8 years working experience preferably in the Fintech, financial sector and technology enabled services

Experience in Digital Banking and/or Payment

Experience in managing and accomplishing projects

Good understanding of and inclination to technology

Commendable customer service experience and quality