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Job Information

👉 Salary : Attractive
👉 Employment Type:
👉 Job Level : Unfilled 👉 Deadline : Jun 05, 2024

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Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years.

We invite qualified applicants for the position of Manager-Operations at one of our clients VFS Global Services Pvt. Ltd.

Purpose of the role

To manage the Visa Application Unit with overall responsibility of the units efficiency &

productivity whilst ensuring compliance to all processes as per Service Level Agreements

The Manager-Operations is Responsible for:-

Undertake overall responsibility of the business unit
Direct responsibility for the Unit's profitability and achieve targets (EBIT) set by the Zone/Region
Develop and maintain business relationships with all Consulate officials
Ensure compliance to all existing processes and meet the defined Service Level Agreement’s
Ensures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
Manage unit and staff efficiency & productivity Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker
Responsible for implementation of process enhancements to improve quality & efficiency of the Unit Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.
Lead new process roll outs in the respective Visa Application Centre(s)
Control & maintain Unit's expense budgets and allocated resources
Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development Ensure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidents Adherence to Corporate Security Policy.
Ensure on going Value Added services are enhanced & maintained thereby achieving the monthly/annual targets Ensure updating of Productivity & VAS Conversion Grid – to track
performance on a weekly/monthly/basis – data available for H1 & H2 appraisal.
Work closely with the Value Added Services team in order to create new channels of Revenue
Mentor the team on a regular basis, thereby ensuring a successor is created for the position
Act as a counselor at various occasions between Deputy Manager & the officers
Liaison with support functions (Administration, HR, Finance etc.)
Manpower forecasting specially to meet peak season hiring requirements
VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.

Salary:- 1,500.00 USD

Required:-01(one)

Qualification, Experience & knowledge requirement

Education:

Degree/MBA in Tourism, Marketing or any Social Science field or Graduate of Global Equivalent

Experience:

8+ years' of experience preferably in Travel and Tourism or Service industry,
Experience in handling teams and managing processes

Knowledge & Key Skills:-

Proficiency in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Good team player

Additional Requirements

Fluency in Local Language – Ability to read write and speak fluently & English,
Knowledge of an additional international language would be very helpful.
Experience in dealing with Customers (Dealing with Diplomatic Missions / Foreign
Nationals would be an added advantage