Customer Service Manager I for Dodola Branch

Customer Service Manager I for Dodola Branch

DB/Vacancy-0033/24

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Banks growth.

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Behavioral Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
• Creativity and innovation skill
• Action oriented
• Quality focus and attention to detail
• Professionalism and integrity in line with Dashen Bank Values
• Good oral and written communication skills
• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skill (internal & external)
• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills