Reservation Team Leader

• Takes reservations when central reservations is not operational and operates systems in accordance with hotel standards of performance.
• Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
• Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary. 
• Ensures all waitlisted business is recorded appropriately.
• Ensures the Reservation Manager is kept informed of all developments within the department.
• Adheres to pre-set availability and rate controls.
• Ensures a high level of product knowledge of the hotel and local area.
• Ensures a high level of Reservations is consistently maintained.
• Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
• Checks daily arrivals and informs concerned personnel of any missing information.
• Prepares and distributes weekly forecasts.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
• Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. 
• Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
• Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents, etc.)
• Inbound and outbound call management and leadership.

• B.A degree/Diploma in Hotel & Tourism Management, Management or related fields.
• Minimum 2 years' experience, preferable in Hotel Industry 
• Good customer service, communications and interpersonal skills are a must.
• A good team player with a good track record of team leader skills
• Strong interpersonal and problem-solving abilities
• Hardworking attitude and good coordination ability
• Excellent communication both written and oral in English
• Good Computer literacy

How To Apply

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