Customer Service Representative

Summary
Digital Equb Financial Technologies PLC is a technology company revolutionizing the traditional equb through digital innovation. Our mission is to provide timely, reliable, and safe equip services using the technological platforms. We are looking for a dedicated Customer service representative/Front Desk Officer to join our team and help us build a thriving workplace culture that attracts and retains top talent.
 

Job Overview

As a Customer Service Representative/Front Desk Officer, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will play a crucial role in building and maintaining strong customer relationships, resolving issues effectively, and contributing to our company's success.
 

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information about our products and services.
• Resolve customer issues and complaints effectively and efficiently, finding solutions that meet their needs.
• Process orders, payments, agreements, and account updates accurately and timely.
• Maintain a positive and professional attitude, even in challenging situations, demonstrating empathy and understanding.
• Stay up-to-date on product and service knowledge, ensuring you can provide accurate and relevant information to customers.
• Contribute to a positive and collaborative team environment, sharing knowledge and supporting colleague
   

Salary: Attractive

Qualifications and Required Skills

• BA graduate in a related field
• Good communication and interpersonal skills capable of maintaining strong relationships
• Proven presentation and negotiating skills
• Strong organizational and multi-tasking skills
• Proven time management skill

The following Experiences will make you stand out

• 2 years of experience in related functions.

How To Apply

Interested and qualified applicants must submit their CV and credentials through our company email address jobs@digitalequb.com inserting the position you are applying for on the subject line.