Branch Manager /External

To Lead and coordinate the marketing activities of all staff within the branch, support the sustainable and profitable growth of the Bank and improve the efficiency of the branch operation and resource utilization by enhancing attraction, satisfaction and retention of existing customers through providing excellent customer service delivery.

Main Duties and Responsibilities:

Plan and coordinate the overall activities of the branch.

Identify and recruit potential customers and provide professional advice.

Motivate and coach the staff.

Develop and implement service delivery plans and programs to optimize service excellence and the customer experience in the branch.

Coordinate the marketing efforts of the branch and also regulate the branch brand usage to the bank standard.

Manage customer service levels against customer expectations.

Check and sign the daily cash book jointly with the customer service supervisor.

Measure branch staffs operational performance periodically and support branch staff in developing, managing and growing customer relationships.

Rectify discrepancies and comments reported by internal Auditors timely.

• Bachelor's degree in accounting & finance, Economics & managements or other Business-related fields.
• 2 years of supervisory level and 3 years as branch in banking experience.
• Full professional qualifications are desirable.
• Specialist experience in the banking sector will advantageous