Senior Operation & Client Care Officer

• Manage and follow the proper implementation of procedures are ensured as per the company’s standards.
• Ensure all documentation as per job file requirements is maintained/updated, and follow for their proper encoding
•  Cooperate and work closely with the Manager to enhance and develop Operation operational activities meet to company’s service quality objectives.
• Check and conduct proper follow-up of files ready for a timely invoicing process, and prepare draft invoices to share with clients - Follow up the declaration process, port clearance process, loading of container &transportation invoices 
• Close follow-up on Operational officers for timely updates of each operation status to clients/agents 
• Work with clients' Agents and Sales team in fulfilling required documents for Ethiopian and Djibouti port clearance
• Work with service providers for local and Djibouti port clearance
• Resolve problems of the customs points and Supply Chain process (Door to Door.)
• Arrange containers and transport for Import and Export shipments in collaboration with the Service provider 
• Follow the status of each shipment and update the client timely to address inquiries, provide information, and facilitate smooth interactions.
• Act as the primary account manager for segmented customer accounts, ensuring their needs are met and providing exceptional service.
• Review and approve documents, ensuring accuracy, compliance, and adherence to company guidelines and standards.
• Review and approve invoices, ensuring accuracy and adherence to company policies and procedures.
   

• Catagory     Operation and Logistics  

• Employment Type    Full Time

•  No employees needed      2

•  Career Level    Senior Level

Education and experience

• Bachelor's Degree in Logistics and Supply Chain Management, Economics, Marketing, Engineering or related field 
• 3 years relevant experience 
   

Knowledge and skill

• Good communication skills; good understanding of customer needs and customer handling techniques, and Ethiopian Customs regulations and procedures; 
•  Proficiency in a foreign language is an advantage
• Certificate of training on communication skills; customer handling techniques, and Ethiopian Customs regulations and procedures 
   

How To Apply

Interested and qualified applicants can apply through the following link Via link     https://forms.gle/77KNj5zLiHTh8Fso8