ICT Manager

Rorank Business S.C. are looking to hire a highly ambitious ICT Manager to fulfil the following role:

• To assist with installation of ERP and other business applications on client machines.
• Troubleshoot server issues (SQL, OS, Application, Remote access and Microsoft Hyper-V)
• Troubleshoot connectivity between Chacha, Addis and Kessem.
• To take part in in depth training to assist users in Rorank with operability of software.
• Ideally the ICT Manager will gain extensive knowledge of SAGE 300 from both a technical and operational viewpoint.

1. Assist in maintaining GL, Vendor, Customer and Item accounts
2. Assist in maintaining Production BOM (Bill of Materials)
3. Month-end/Year-end cut-off procedures
4. Master file maintenance (Incl. sales pricing) & user permissions
5. Budget uploads, report writing (Crystal reports), etc.

To assist the staff with:

Security

• Manage data access policy, password policy, network monitoring, data encryption, and remote access policy
• Liaise closely with external consultant hired by shareholder on security and other IT issues as required

Upkeep of network infrastructure:

• Management of LAN cabling and management of WIFI access points
• Management and configuration of Cisco switches/routers, configuration, firmware updates
• Connectivity troubleshooting of EthioTel fibreoptic internet and VPN services

Server administration, including but not limited to:

• Windows Active Directory User management 
• Shared files and folders administration
• Anti-Virus – deployed at server level across network
• Virtual Hyper-V machine configuration and maintenance
• Regular Windows OS updates 
• Monitor scheduled backups
• Monthly server health check; hardware and software
• Maintaining and executing Disaster recovery procedure
• Managing Server peripherals (UPS etc) management

Email – Microsoft Office 365 skills. 

• Management of users and License management
• Regular checks on payments/invoices to ensure continuity of service
• Manage Mailbox permissions
• Exchange settings/mail logging/troubleshooting

Desktop Support

• Provide remote user application support for remote sites 
• Perform Software, hardware troubleshooting and configuration
• Perform Network troubleshooting and configuration
• Liaising with third party suppliers/consultants for advanced IT matters out of scope.

Website Management

• Managing CMS based official company website content update in conjunction with marketing
• Manage the Domain name registration and related tasks

HR System

• Take a role as an Administrator of the system 
• Manages all user rights and system set-up on company computers and employee smart phones
• Monitors & reports on data management to ensure HR compliance
• Troubleshoot HR System access and connectivity issues
• Liaison with External Consultant & HR when necessary
• Prepare and update IT policy and procedures when necessary.
• Prepare weekly, monthly and annual report to be submitted to FD. Duties include Addis, Chacha and Kessem sites.

 Documentation and Reporting

• Prepare annual IT capital budget in collaboration with FD.
• Advising the board/directors on new technology/solutions to assist the company

CCTV Camera Network

• Monitor and troubleshoot company’s CCTV camera network and communicate with the external vendors for solution when an require their support

Education:     Min: BSc in Computer science, IT or related field

Training:        Min: Training on ERP or business application 

Ideal: Acquittance to HR Information Systems

Experience:    Min: College graduate preferably with additional trainings and experience on ERP or business applications

Ideal: Minimum of 3 years as in a similar position with experience in IT System Support

Travel Requirements: 

• Willing to travel to CHACHA Debre Birhan and KESSEM Afar Region  company sites as required
• PERSONAL ATTRIBUTES
• Proficiency in Microsoft Office 365 applications (Word, Excel, Power point and Outlook) 
• Ability to meet deadlines and adjust to changing priorities 
• Attention to detail 
• Excellent verbal and written communication skills
• Good background in computer hardware/software troubleshooting  
• Attention to detail, Self Motivated, Ability to work independently. 

How To Apply

interested candidates with relevant experience are to e-mail their CVs and covering letters to hr@supereagle.net

 IMP:  · Please clearly state the role and place that you are applying for in the email subject line.