Customer Care, Commercial and Communication Manager (CCCM)

Vacancy announcement 

The Kabribeya water supply system is characterized as a two Town water supply system with main bulk supply pipelines with various infrastructures along the routes to convey and provide water to both Kabribeya refugee camps and host community. The KWU intends to recruit a qualified Customer Care and Commercial Manager for the KWU.

SCOPE OF WORK:

1. The CCCM will work to develop efficient system for customer subscription, accurate and effective billing, and revenue collection with credit control and service delivery.  The CCCM will promote the best revenue collection management and credit control mechanism, managing meter readings, calculation of bills and preparation of correct and timeous invoices (billing) and ensures payment of bills.

   The CCCM reports directly to the General Manager (GM) of the Kabribeya Water Utility (KWU). 

The following are the essential results expected from the CCCM 

• Ensures the collection of bills in KWU that is meter readings managed, correct bills prepared, revenue collected, and credit controlled on time.     

• Manages customer subscription, record, and information, which is ensuring full and correct customer data collection, bills computation, and payment analyses as well as giving timely solution to complaints in KWU to water services.
• Ensures water supply points monitored for public taps, which is through performing proper Kiosk management in KWU.
• Developed strategic plan for KWU commercial activities.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• To ensure the well-functioning meter reading, billing and collection processes where revenue is maximized to sustain KWU for long term.
• To ensure the running of an efficient management of customer demand and meet set targets.
• To ensure the effective handling of customers’ satisfaction and timely resolve complaints.

Salary:  10,678.64ETB

QUALIFICATION AND EXPERIENCE REQUIREMENT

• BA/ MA in Economics or Business administration and related field of study from recognized collage.
• At least six (6) years for BA degree holder or three (3) years for a MA degree holder; of which 3 years’ experience working in management and experience in a senior position is a plus.

SKILLS REQUIRED:

• Good verbal and written communication and interpersonal skills
• Critical thinking and decision-making skills
• Leadership and management skills
• Report writing skills
• Computer skills

How To Apply

All candidates meeting the required qualifications are invited to submit 

a cover letter and a CV (maximum 5 pages)

other supporting documents as per the advertisement 

Use kebribeyahtownwaterutility@gmail.comto submit your documents

Only short-listed candidates will be contacted