MEL/CARM SPECIALIST

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps has been present in Ethiopia since 2004 working to drive bold and transformative ideas, working closely with government, the private sector and civil society actors to build a more resilient country, ensuring that programs are responsive to and influenced by participants and stakeholders. With the launch of Mercy Corps Global Strategy, Pathway to Possibility, the country office is poised to operationalize its three-year strategy with a vision to enhance the resilience of climate- and conflict-affected communities through market systems development for improved livelihoods, access to food, and safe and clean water to thrive in the face of crises. In Ethiopia, our strategy focuses in the four outcome areas: 1) Economically marginalized populations have improved and diversified livelihoods, income, and assets; 2) Pastoralists, farmers, and households have access to sustainably produced, safe, nutritious food; 3) Social cohesion and inclusive governance processes are built in crisis-affected communities; and 4) People have equitable, sustained access to clean water and sanitation for domestic and productive use. Currently, we operate in six regional states – Afar, Gambella, Oromia, Somali, Amhara and South Ethiopia. Working with a diverse base of donors that includes United States Agency for International Development (USAID), European Union, GAC, Hilton Foundation, United Nations (UN), JOA, Sweden, EKN, and other foundations, Mercy Corps Ethiopia empowers people to recover from crisis, build better lives and transform their communities for good. 

Position Title: MEL/CARM  Specialist

Duty Station: Negelle

Open Position:  1

Safeguarding Risk Level: High

Program / Department Summary

Mercy Corps Ethiopia currently secured USAID/BHA funded multisectoral response program entitled ‘Humanitarian Assistance for Conflict-Affected Populations (HACAP)” in Oromia, Afar and Somali regions. The goal of the proposed program is to increase access to Life-saving Services for Conflict-affected IDPs, Returnees, and Vulnerable Populations through provision of integrated Multi-Sectoral Water, Sanitation, and Hygiene Promotion (WASH), Health, Nutrition, Agriculture, Protection, and Multipurpose Cash Assistance (MPCA) support in seven Woredas of the three regions.

 General Position Summary

Mercy Corps is seeking candidates for a Monitoring, Evaluation and Learning MEL/CARM Specialist who will support and lead the MEL/CARM Activities of Negelle Field office, East Borena Zone. This will require close cooperation with other technical field level staff, Country MEL/CLA team at field level and in Addis Ababa, as well as partners and stakeholders.

He/she will work closely with the Humanitarian Programs Monitoring, Evaluation and Learning Manager and Project Coordinator to coordinate the collection, compilation, consolidation, and analysis of data, while monitoring programs progress.  He/she will lead the MEL system for indicators tracking & reporting, including evidence gathering, reflective practice, lessons learned generation, success stories documentation, and dissemination, and the implementation of feedback response mechanisms with programs partners, stakeholders, and beneficiaries.

 Essential Job Responsibilities

• MEL Strategy Implementation and Review-working closely with the Humanitarian programs Monitoring, Evaluation and Learning Manager in Addis Ababa, the candidate will lead the implementation of the MEL strategy in the Negelle Field offices, ensuring all partners and their staff understand the strategy and its work plan. He/she will also ensure that the MEL strategy and MEL activities are monitored and reviewed periodically to make changes based on regular staff, partners and stakeholders’ reflections and lessons learned. He/she works with the program manager to make sure that cross learning and coordination takes place among technical teams in the field. He/she will lead the CNMS (Concept Note Management System) and TolaData for indicator tracking and reporting.
• Oversight of M&E Plan Implementation– The MEL Specialist works closely with the Humanitarian MEL Manager in Addis Ababa to ensure data is timely and accurate from partners, following up and doing data audits when necessary. The MEL Specialist monitors other programmatic compliance at field level through document audits using a variety of methods and perform random spot checks and assessments as planned.
• CARM The MEL and CARM Specialist will initiate the establishment of feedback collection channels as a key step. Their pivotal role includes overseeing the implementation of CARM, with a focus on collecting feedback from program participants and closing feedback loops. To ensure the effectiveness of feedback channels, the specialist will perform field visits and spot checks. Subsequently, they will undertake the development of Standard Operating Procedures (SOPs) specific to the program's CARM, capturing programmatic adaptations based on monthly CARM feedback. The specialist will also share valuable lessons learned. As part of their routine, regular updates on the status and developments related to high-level CARM cases will be provided, either on a monthly or bi-weekly basis.
• Staff Training and Capacity Building- Builds the capacity of all relevant team members to develop, review, and maintain an excellent M&E and CARM system, including regular reflection and analysis of program monitoring and feedback data and production of evidence-based recommendations and reports on a timely basis. He/she provides ongoing capacity building for incoming staff on M&E, CARM and assists program team and technical learning.
• Evaluation and Assessments – Play a central role in supporting the baseline, final evaluations and humanitarian needs assessment and work with partners in the design, field-testing, data collection and analysis of any additional evaluation initiatives that may be required at Humanitarian program level.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned by the Monitoring, Evaluation and Learning Manager in Addis Ababa.

Supervisory Responsibility

N/A

Accountability

Reports Directly To: Program Coordinator/Head Office

Technical Line Report To: Humanitarian Programs MEL manager

Works Directly With: All program team members working on the Humanitarian programs in Field office, field-level Finance, Country MEL Manager, Country Accountability and Safeguarding Advisor

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Bachelor’s degree in social sciences, statistics, monitoring and evaluation, international development, communications, or related field is required or demonstrated equivalent work experience in the field.
• Five to six years relevant field management experience, especially in the areas of monitoring and evaluation, learning, managing feedback response mechanism and knowledge management.
• Strong management skills, with good understanding of relevant cross-cultural issues.
• Demonstrated experience and ability to represent the organization and negotiate with a diverse range of government officials, local organizations, donors, and other groups for outcomes in the best interest of program implementation professionally and appropriately
• Effective verbal and written communication, multi-tasking, organizational, and prioritization skills are necessary
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members is required
• Strong written and oral communication skills in English, including report development, writing, and editing.

Success Factors

• Conscientious, with excellent judgment
• Display an entrepreneurial spirit that is both creative and flexible. We are looking for a motivated individual, who is eager to learn and share knowledge and who can balance working independently and in a team environment.
• Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential.
• S/he must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status
• S/he must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations
• Ability to work as part of a team and coordinate with project personnel.
• Strong organizational skills.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

How To Apply

All interested candidates are encouraged to apply for the position advertised. All applications must be submitted electronically including a CV, three references, and all relevant official documents.

Only candidates that are short-listed will be acknowledged and called for interviews.

“Mercy Corps is an equal opportunity employer promoting gender, equity and    diversity. Qualified female and young candidates are strongly encouraged to apply. We are committed to empower women and youth.”

DEADLINE FOR ALL APPLICATIONS: 22 August 2024/ 4:00 PM

https://recruiting2.ultipro.com/MER1024MERCY/JobBoard/7de55979-49d4-4f59-b61b-9c7d0e38d500/Opportunity/OpportunityDetail?opportunityId=ed5e29d5-ce82-4082-9dd1-ace748ad97d6