Senior Customer Service Officer - Cash I Firagezegn IFB Branch

Senior Customer Service Officer - Cash I Firagezegn IFB Branch

Place of Work: 

DB/ Vacancy 0240/24

Job Summary 

• Job Summary
• The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience

Minimum of four (4) years relevant experience.

Required Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Technical experience in Human Resources and/or Business Administration

• Knowledge of best and current HR practices and approaches. 

• Knowledge of various interview techniques and evaluation methods and how to maximize their use.

• Knowledge and understanding of appropriate employment branding and marketing tools, methods and approaches; and ability to measure effectiveness and reach.

• A keen understanding of the differences between various roles within organizations. 

• Proficient in the use of social media, Applicant Tracking Systems (ATS), job boards, CV databases and interview techniques

How To Apply

1. Interested and qualified applicants should apply through  

https://forms.office.com/r/YCJRMXJsAF

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse. 

* Female applicants are highly encouraged to apply