Contact Center Technology Engineer

Responsibilities:

• Lead the design, integration and deployment of contact center platforms and technologies
• Administer and provide hands-on support for Huawei IPCC, servers, storage and call control platforms
• Develop IVR workflows and agent desktop applications in Huawei environments
• Integrate contact center systems with CRM, database, voice logging and other third-party applications
• Configure and support integrations with quality management and workforce optimization tools
• Troubleshoot issues independently and provide L1 support
• Ensure all applications are functioning properly and issues are resolved in a timely manner
• Effectively communicate with internal teams and external stakeholders
• Work flexibly including evenings and weekends as needed for maintenance
• This is a hands-on technical role focused on deploying, integrating and supporting mission critical contact center infrastructure and applications. 

Requirements:

• Bachelor's degree in Information Technology, Computer Science or related field
• 5+ years of hands-on experience designing, deploying and supporting contact center systems
• Excellent written and verbal communication skills
• Desire and ability to continuously learn new technologies

How To Apply

All interested and qualified applicant can apply through www.ethiojobs.net applicants should mention the position that they are applying for.

If you don't meet the necessary requirements I.E: educational and professional , or graduated in an unrelated field, please do not send your application.

Thank you