Junior Customer Service Officer

About Washington healthcare 

Washington HealthCare Plc (WHC) is a specialized secondary care facility in Addis Ababa, providing quality and affordable healthcare to local and international communities. Managed by experienced Ethiopian, American, and visiting doctors, WMC opened in January 2015 and has since served over 120,000 patients. Initially an internal medicine specialty center, it offers 24-hour care with US and Ethiopian-trained doctors in sub-specialties like cardiology, neurology, and oncology. The center plans to expand into a multi-specialty service and ultimately a tertiary care hospital and medical school.

Essential duties:

• Receive and lead clients according to their requests. 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Processing orders, forms, applications, and requests.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

Salary & Benefits: Negotiable and Attractive

 Required qualifications:

• Bachelor’s degree in any field of study 

• 0 years of experience 

Skills 

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

How To Apply

Interested and qualified applicants should apply through Ethiojobs: Junior Customer Service Officer | Ethiojobs