Commercial Capability and Development Manager

KEY ACCOUNTABILITIES

Training Program Development:

Collaborate with department heads and stakeholders to identify training needs and objectives.

Design comprehensive training programs tailored to various roles and levels within Sales, CVM, CX, and Care departments.

Develop training materials, modules, and resources utilizing diverse methodologies including e-learning, workshops, simulations, and on-the-job training.

Training Delivery and Facilitation:

Conduct engaging and interactive training sessions to impart knowledge and skills effectively.

Utilize a variety of delivery methods to accommodate different learning styles and preferences.

Ensure consistent delivery of training across different teams and locations.

Performance Evaluation and Improvement:

Establish clear metrics and KPIs to assess the effectiveness of training programs.

Collect feedback from participants and stakeholders to continuously improve training content and delivery.

Monitor performance trends and identify areas for improvement, providing recommendations for corrective actions as necessary.

Change Management and Adoption:

Support change management initiatives related to process improvements, system implementations, or organizational restructuring within the commercial function.

Facilitate smooth transitions by providing training and resources to help employees adapt to new processes or technologies.

Collaboration and Stakeholder Management:

Foster strong relationships with department leaders, HR, and other relevant stakeholders to ensure alignment of training initiatives with business goals.

QUALIFICATIONS & EXPERIENCE

Bachelors degree in business administration, Human Resources, Education, or a related field. Master's degree preferred.

Proven experience 5years in training and development, preferably within a commercial or customer-facing environment.

Strong understanding of sales, customer management, and customer service principles.

Excellent communication and presentation skills, with the ability to engage and inspire diverse audiences.

Demonstrated proficiency in instructional design and training delivery methodologies.

Analytical mindset with the ability to interpret data and metrics to drive decision-making.

Exceptional organizational and project management skills, with the ability to manage multiple initiatives simultaneously.

Collaborative team player with a proactive and solutions-oriented approach

BEHAVIORAL COMPETENCIES

Communication: Clear and effective communication to convey ideas and understand stakeholder needs.

Leadership: Motivate teams and lead by example in embracing learning and development.

Collaboration: Build strong relationships and work effectively within cross-functional teams.

Adaptability: Thrive in dynamic environments and adjust priorities as needed.

Project Management: Organize and prioritize multiple initiatives to meet deadlines.

Innovation: Creatively design engaging training materials and methodologies.

Customer Focus: Ensure training programs meet internal and external customer needs.

EthicalConduct: Uphold integrity and compliance in all training activities

TECHNICAL COMPETENCIES

Knowledge of Sales, CVM, CX, and Care Processes: Understanding of the specific processes, strategies, and best practices within sales, customer value management, customer experience, and customer care functions.

Training and Development Expertise: Proficiency in instructional design, adult learning principles, and training delivery methodologies to develop effective training programs.

Learning Management Systems (LMS): Familiarity with LMS platforms and tools to manage and deliver training content efficiently, track progress, and generate reports.

Data Analysis and Interpretation: Ability to analyze performance data, identify trends and insights, and translate findings into actionable training initiatives.

Technology Proficiency: Comfort with various technological tools and platforms used for training delivery, such as e-learning software, virtual classrooms, and multimedia content creation tools.

Regulatory and Compliance Knowledge: Understanding of relevant regulations, industry standards, and compliance requirements related to training and development activities within the commercial function.

Change Management Skills: Ability to facilitate change and adoption of new processes or technologies through effective communication, training, and support mechanisms.

Quality Assurance: Implementing quality assurance measures to ensure the effectiveness and relevance of training programs, including ongoing evaluation and improvement efforts.