Senior Strategic Transformation and Operations Officer (STOO)

Frontieri Consult PLC is a leading Ethiopian consulting firm established in 2008 with offices in Addis Ababa, Berlin, Juba, Nairobi, and Kampala. We specialize in research and consulting for development and social issues, serving governments, NGOs, and international institutions.

We seek a highly skilled Senior Strategic Transformation and Operations Officer (STOO) with a proven track record in organizational transformation and operations management. The STOO will be instrumental in executing Frontieri's strategic vision by leading organizational change, enhancing operational efficiency, and fostering a culture of innovation. This role is pivotal in delivering exceptional consulting services to clients and driving sustainable growth for the firm.

The STOO will oversee all operational functions, including strategic planning, organizational effectiveness, organizational development, process innovation, digital transformation, performance management, and administrative services.

Key Responsibilities

• Implement a company-wide performance management framework, including setting clear performance expectations, providing regular feedback, and recognizing high performance.

• Lead process improvement initiatives, such as Lean Six Sigma or Kaizen, adapted to professional services, to streamline operations and enhance efficiency.

• Promote a culture of innovation by encouraging employees to identify and implement process improvements to achieve the organization's full potential.

• Establish a system for collecting and analyzing employee and client feedback to identify service delivery improvement areas.

• Stabilize and improve core business operations by enabling value creation, cost reduction, growth initiatives, and performance enhancements

• Champion a data-driven culture by using analytics to identify trends, patterns, and opportunities for process optimization and designing new operating models.

• Oversee the implementation of the company's three-year strategic plan including a continuous assessment of the strategic and operational repositioning.

• Set and coordinate annual goals for the consulting firm and its business units.

• Monitor and evaluate organizational performance, making necessary adjustments.

• Lead organizational transformation efforts, including system and process overhauls, digitalization, and organizational development.

• Develop a performance-oriented organizational culture and address competency gaps.

• Assist in the implementation of talent development programs.

• Oversee day-to-day operations, ensuring smooth execution and process optimization.

• Manage corporate office administration, IT, risk management, facilities, contracting, and procurement.

• Conduct periodic business performance assessments and identify areas for improvement.

• Coordinate the identification and implementation of best practices.

• Foster a culture of knowledge sharing and learning within the organization.

• Manage the performance of direct reports.

• Master’s degree in business administration, management, or a related field.

• Ten or more years of overall experience, including at least four years in a senior leadership position within the private sector.

• Proven track record in driving organizational transformation and performance improvement.

• Familiarity with the research, consulting, and advisory industry is preferred.

• Strong strategic thinking and problem-solving skills.

• Excellent leadership and communication abilities.

• Demonstrated ability to build and maintain strong client relationships.

• Experience in managing and developing high-performing teams.

• Proficiency in data analysis and performance metrics.

• Knowledge of digital transformation and emerging technologies 

How To Apply

If you meet the qualifications above and are interested in the position, please submit only your application letter and updated CV to career@frontieri.com and for alternative submit your CV through Senior Strategic Transformation and Operations Officer (STOO) – Vasta (vastatalent.com); include the position title in the subject line of your email.