Guest Service Agent/Receptionist

Vacancy Announcement for Pre-opening Team

Haile Resort - Jimma is the upcoming four-star resort opening soon and the 10th destination of Haile Hotels & Resorts Group located in Jimma. Jimma (Oromo: Jimmaa) is the largest city in southwestern Oromia Region, Ethiopia. It is a special zone of the Oromia Region and is surrounded by Jimma Zone. It has a latitude and longitude of 7°40?N 36°50?E. The distances from Addis Ababa, Ethiopia to Jimma, Ethiopia is:221 miles / 356 km by driving. We are hiring just for a pre-opening team & the below vacancies are among them.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure

• Check guests in and out efficiently, handling all registration and billing procedures

• Respond promptly to guest inquiries and requests, both in person and on the phone

• Assist guests with luggage, reservations, and information about hotel amenities and local attractions

• Maintain a high level of product knowledge to recommend hotel services and facilities

• Resolve guest complaints and concerns in a courteous and timely manner

• Ensure the front desk area is well-organized and presentable at all times

• Perform other duties as assigned to support the overall guest experience

Term of Contract: 

• Permanent

Location:

• Jimma

Required Number:

• 6 (Six)

Job Requirement

• BA in Hotel management/Marketing /Management and related fields       

• Excellent communication and interpersonal skills, with a friendly and professional demeanor

• Strong problem-solving and decision-making abilities

• Proficient in using hotel property management software and other technology

• Ability to work flexible hours, including weekends and holidays

• Fluency in multiple languages is an asset

How To Apply

Eligible candidates are encouraged to apply to careers@haileresorts.com  by 

submitting only their resume (CV). Other documentation is not accepted at this stage.