Customer Service Officer-I (For Mekelle banking Center)

Company Profile

Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank.

Job Description

The purpose of this job is to serve customers, pay and receive cash and process transactions; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts and manage customer relations and ensuring customer satisfaction with full effort and maximum care as per the policy and procedure of the bank.

Major Duties

• Promote and cross sell the Banks products and services and maintain positive relationships with all customers and other contact persons.
• Receive existing customers enquiries about banking services, facilitate the timely processing of their banking needs, and retain these existing customers.
• Receive and pays cash from/to customers with proper documentation per the relevant policy and procedure of the bank
• Receive own and other bank cheques, transfer requests and other payment instruments, identifies customers, verifies signature and processes accordingly.
• Sort, arranges and wraps notes by denominations in bundles of hundreds
• Ensure that customers are always provided with good for issue notes according to the NBE directive.
• Reconcile suspense and Head Office Accounts, ATM and POS transactions and prepares summary drawing sheets and sends to respective organs per schedule
• Processes cheques, payments, and transfers through the clearance system
• Prepare and post various tickets, vouchers, annexes, CPO (Bankers Cheques) and other documents

Educational

• BA Degree in Banking and Finance, Accounting, Economics, Management or in related fields.

Work Experience

• At Least 1-year relevant experience