Section Head, Office Management

Company Profile

Zemen Bank is one of the fastest growing financial institutions in Ethiopia with major blue-chip clients in its account. The Bank offers customer oriented financial services. We are a fast-moving, fast-growing financial institution seeking highly energetic individuals to join our team. We value high level of customer service excellence, integrity, diligence and teamwork. If you share these values, this is the time to join the bank.

Job Description

This position is responsible for creating and managing attractive professional environment for customers, employees, and others in the Bank; to manage and coordinates cleaning service provider (outsourced) and manage the relationship; to actively participate in the organization of various events; follow-up staff uniform supply and overall dress code issues; and manage Zemen Banks staff cafeteria.

Major Duties

• Prepare guidelines, plans and budgets for the implementation of office management activities.
• Build and maintain a very professional and attractive office environment to ensure good look and ambiance and ultimately ensure convenience to customers, employees, and others in the Bank.
• Manage the contract of the cleaning service provider (outsourcer); coordinates and controls its employees and ensures the proper performance of obligations per the cleaning service contract.
• Contact the cleaning service providers office and for contract amendments, service quality issues, and verifies payment requests per the contract.
• Manage the flower suppliers; monitors the quality together with user units and verifies payment requests
• Work closely with the procurement team to forecast the uniform and related materials needed of respective fiscal years; Assist them in quality selection; check qualities up on receiving and distribute to beneficiaries entitled uniforms per the human resource policy and procedure of the bank.
• Initiate maintenance requests and ensure good office layout, look and ambiance to the environment.
• Coordinate the customer service representatives to ensure proper implementation of office dress code.
• Receive requests from various user units in the bank and actively participates in the event organizations and performs his/her own task; facilitates periodic meetings, trainings, workshops,
• Receive travel requests and manages flight bookings and verifies payments for domestic and international trips.
• Work closely with the human capital team to check staff deployments, monitor provisions of quality services, supplies, sales, and cash collections daily.
• Coordinate customer service representatives and administrative assistants and manage the distribution of incoming and outgoing emails in a proper and timely manner.
• Review periodic reports and submits to the supervisor
• Train and coach junior employees in the area.
• Perform any other duties as may be assigned from time to time

Qualification/Skills

Education:

Bachelors Degree in Office Operations Management, Business Administration, Management, or related fields

Experience:

At least 5 years relevant experience with 2 years experience as Senior Officer/ 1 Yr. as Principal officer in a Supervisory role