) Business Application Support Specialist

The incumbent is responsible for formulating the right IT solution strategy for the Market or Cluster, in line with Market ASP and the Market IT Business Solutions Manager /Market IT Director. He/She serves as solution architect responsible for driving the selection, design and delivery of IT solutions to support Market/Cluster’s growth and transformation objectives, actively engaging with business stakeholders to ensure clear understanding of business requirements, and alignment with strategic priorities. He/She Supports Market IT Business Solutions Manager on project planning and execution of approved projects, in accordance with JTI’s Project Management Framework, and established IT standards, policies and procedures, J-Sox controls, and industry best practices. He/She is responsible for ensuring that 3rd-party solution providers and external project resources comply with JTI quality standards and fulfil agreed-upon project commitments and contractual obligations. While ensuring adherence to JTI IT and Corporate governance standards, the incumbent leads and manages identified projects, and on occasions related teams, to ensure they are executed successfully while day-to-day operations continue in an effective and efficient manner.

Main Areas of Responsibility (not more than 8): 

Business Relationship Management (partial responsibility)

• Develop a strong relationship and work closely with the business community/users, leveraging commercial 
• knowledge to drive the assessment of specific technology requirements to enable respective business functions to achieve business targets 
• Communicate findings to the IT Business Solutions Manager to ensure alignment with established business 
• priorities, and to aid in: (1) formulating the right solution strategy for the Market and (2) managing the demand for IT solutions and services. 
• Actively engage with business stakeholders to drive operational excellence and implement required improvements 
• Provide effective communication to relevant parties.

Business Transformation / Change Management 

• Proactively looks for potential business improvements and supports designated business power users to formally raise requisite IT change requests to support these business transformation initiatives, ensuring compliance with JTI's IT change management process. 
• Conduct an initial assessment and provide timely feedback on potential issues/risks. 
• Responsible for analyzing and implementing subsequent change requests for solution enhancements, as per JTI's IT change management process. 
• Supports the Business Solutions Manager coordinating corporate project teams for respective implementation/modification of the corporate IT systems (SFA, ERP, etc.). Actively contributes to the implementation of solutions covering the functionality required by business functions but not existing in the corporate IT systems portfolio. Coordinating programming interfaces between these solutions and corporate IT systems being part of the responsibility.

Business Analysis 

• Through proactive business involvement, drive the completion of the detailed functional and technical analysis of business transformation and change initiatives. 
• Responsible for completing the required documentation, ensuring adherence to JTI quality standards.
• Collect business requirements and convert into technical requirements. 
• Coordinate the sign-off process and assist with effort estimation. 
• Support the preparation of test scenarios and test cases.

Solution Design, Delivery and Project Management 

• Provide coordination support during the solution evaluation and selection process. 
• Successfully complete assigned tasks during solution design and delivery, in accordance with established JTI quality standards and best practices.
• Assist in formulating the operational support model and in delivering the requisite knowledge transfer and solution documentation.
• Assist in the planning and execution of solution implementation projects, in line with JTI's Project Management Framework.
• Coordinate onsite project activities and ensure that business operations are not adversely affected during project execution.
• Provide project administration support, including but not limited to budget tracking, project documentation, task scheduling, and project logistics. 
• Assist IT Project Managers in assessing project go-live readiness 
• Support the local roll-out of global solutions.

Security, Business Continuity, Compliance & Governance

In alignment with the IT Business Solution Manager /Market IT Director, and as required: 

• Through partnership with the IT user community, stay up to date on business initiatives requiring technology implementation, making sure that IT is involved from the initial stage. 
• Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies and procedures, and applicable J-Sox and IT risk controls. 
• Supports the development, implementation, and execution of the IT Services part of IT Service Continuity Plan 
• Contributes to the management of respective regular activities including review, testing and back-up resource planning 
• Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership. 
• Provide the necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis. 
• Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies, and procedures. 
• Assists Business Solutions Manager in planning and execution of the IT AP/SP budgets (for Business 
• Application's systems/services) and any adjustments through budget process. 

Other: Supplier Management (Internal & External) 

• Establish effective working relationships with all internal IT Service providers at regional and corporate level.
• Provide the necessary support to select qualified 3rd-party IT suppliers for solution delivery. 
• Coordinate relevant procurement and billing-related tasks, ensuring adherence to Operating Guidelines, policies and procedures, and J-Sox controls. 
• Provide feedback on supplier performance.

Education: University Degree in Computer or Technical Science or strong IT background, Proficient English language skill

Work Experience: 

• 2+ years’ experience in the IT discipline.
• Preferred background of employment experience supporting multinational companies and/or enterprise IT infrastructure.
• Good working knowledge of business and related processes in FMCG industry Ability to communicate well in English – Writing & Speaking

How To Apply

Interested applicants should send their Resume to samrawitdebebe@gmail.com