VAlue Added Support-Technical Support

Job Summary

We seek a motivated and detail-oriented *Value Added Support - Technical Support* professional to join our team. This role will focus on managing and pushing digital content, handling customer complaints, and ensuring content is filtered and uploaded efficiently. The ideal candidate will also support creating and managing various types of content and be responsible for delivering excellent customer service.

Key Responsibilities:

Content Push, Posting, and Uploads: 

Schedule, manage, and ensure the successful delivery of content across various platforms in a timely manner.

 Content Creation: 

I'd like you to collaborate with internal teams to create engaging content that aligns with company objectives. This includes drafting, editing, and updating Amharic, English, and Oromifa content as needed.

  Customer Complaint Management

 Serve as the first point of contact for customer complaints, ensuring all issues are logged, prioritized, and resolved efficiently. Escalate more complex issues to the relevant teams as required.

Content Filtering 

Review, monitor, and filter content for quality assurance, ensuring that it adheres to company guidelines, compliance standards, and brand voice.

Technical Support 

Provide technical assistance to customers and internal teams related to content management systems and ensure smooth functioning of all processes and monitoring it infrastructure. 

Reporting

 Generate reports related to content performance, customer feedback, and other key metrics. Communicate trends and insights to the management team for continuous improvement.

- Bachelor’s degree in Information Technology, Communications, or a related field (preferred but not mandatory) with 1-3 Years of experience 

- Previous experience in content management, technical support, or a similar role.

- Proficiency with content management systems and various digital platforms.

- Proficiency in Oromifa, English, and Amharic.

How To Apply

Interested Candidates are invited to submit their resume and a brief cover letter detailing their relevant experience to hikmarecuritment1@gmail.com or through ethijobs.

please include your job title and your full name in the subject line 

Application should not be submitted no later than the deadline date 

only shortlisted candidates will be contacted for an interview